Contractors Growth Partner LLC — Refund Policy

All Sales Are Final

CGP operates on an all-sales-final basis. Due to the nature of our lead generation services — including campaign setup, data acquisition, and SMS infrastructure costs incurred on your behalf — we do not offer refunds except in the specific circumstance outlined below.

The Only Refund Circumstance

If no leads are delivered within 14 calendar days of your campaign going live, you may submit a written refund request to [email protected]. Requests must include your full name, business name, and campaign start date. Refund eligibility is reviewed on a case-by-case basis and is issued solely at the discretion of CGP. Approved refunds are processed within 10 business days.

Lead Credits

Rather than refunds, CGP offers lead credits for leads that do not meet our quality standard. A lead credit may be requested within 7 days of lead delivery if Client provides documented proof of: (a) a minimum of three unanswered contact attempts to the homeowner, or (b) an explicit statement from the homeowner indicating they are not interested. Credit requests are reviewed at CGP's sole discretion. Approved credits are applied to your account for future lead packages and have no cash value.

No Exceptions

Outside of the 14-day no-lead circumstance above, no refunds will be issued for any reason including but not limited to: dissatisfaction with lead quality (outside of the credit process), change of mind, business closure, or failure to follow up on delivered leads. By engaging CGP's services you acknowledge and accept this policy.

Contact

To submit a refund request or credit request, contact us at [email protected]. Please include your business name, campaign start date, and relevant documentation.