Refund Policy

At Contractors Growth LLC, we are committed to providing high-quality lead generation services to our clients. This Refund Policy outlines the terms under which payments and credits may be considered. By engaging our services and submitting payment, you (“Client”) acknowledge and agree to the following policy.

1. No Refund Policy

All payments made to Contractors Growth LLC are final and non-refundable.
Our services involve real-time lead generation, appointment setting, and marketing automation, which begin immediately upon order placement. Because of the nature of digital marketing and data delivery, we do not offer refunds for any reason, including but not limited to:

Dissatisfaction with lead quality or results

Inability to contact or convert a lead

Business performance, scheduling conflicts, or staff availability

Change of mind or discontinuation of services

2. Lead Credit Policy (Limited Exception)

While we do not provide refunds, we offer a lead credit system as a goodwill measure to ensure fairness and transparency.
Credits may be issued solely at the discretion of the Company if a lead meets one of the following conditions:

Incorrect or invalid contact information (e.g., disconnected number, wrong homeowner)

Duplicate lead within the same campaign

The homeowner explicitly states they never submitted a request for service

To qualify for a credit:

The issue must be reported in writing within five (5) business days of lead delivery.

Reports must include supporting evidence (e.g., screenshots, call recordings, or written communication).

If approved, credits are applied to future lead purchases. No cash refunds or charge reversals will be issued under any circumstance.

3. Billing Disputes

Clients agree not to initiate chargebacks or payment disputes with their bank, credit card provider, or payment processor.
All billing issues must be handled directly with the Company in writing within five (5) business days of the charge.
Any chargeback initiated without prior written communication constitutes a breach of contract and may result in:

Suspension of services

Debt collection actions

Legal proceedings to recover losses, including attorney’s fees

4. Service Cancellation

Clients may cancel future services or subscriptions by providing written notice at least seven (7) business days before the next billing cycle.
Cancellation does not entitle the Client to a refund of past or current charges. Any outstanding balance must be paid in full prior to termination.

5. Exceptional Circumstances

Refunds may only be granted in rare cases of proven billing error caused solely by the Company (e.g., duplicate transaction).
In such cases, the Client must notify Contractors Growth LLC within five (5) business days of the charge. Verified errors will be corrected or refunded within ten (10) business days.

6. Contact Information

For questions, billing issues, or lead credit requests, please contact:

Email: [email protected]
Website: https://cgpsystems.io
Mailing Address: Contractors Growth LLC, Illinois

7. Acceptance of Policy

By making payment or continuing to receive services, the Client acknowledges that they have read, understood, and agreed to this Refund Policy, as well as the Company’s Terms & Conditions and Privacy Policy.