Contractors Growth Partner LLC — Refund Policy

All Sales Are Final

CGP operates on an all-sales-final basis. Due to the nature of our services — including campaign setup, data acquisition, list procurement, and SMS infrastructure costs incurred on your behalf prior to and during campaign operation — all payments are non-refundable except in the single circumstance outlined below. By completing CGP's onboarding form and authorizing recurring charges, Client expressly acknowledges and accepts this policy in its entirety.

The Only Refund Circumstance

If no leads are delivered within 21 calendar days of confirmed campaign launch, Client may submit a written refund request to [email protected]. The request must include Client's full legal name, business name, and confirmed campaign start date. Refund eligibility is reviewed on a case-by-case basis and issued solely at CGP's discretion. Approved refunds are processed within 10 business days. This is the only circumstance under which a refund will be considered.

Documented Lead Delivery Is Final

CGP maintains complete records of all leads delivered to each client account, including delivery timestamps, lead contact information, and delivery method. When leads have been delivered to a Client's account — whether via SMS, email, or the Client's designated lead sheet— those leads are considered delivered and payment for them is final. Dissatisfaction with lead outcomes, conversion rates, or close rates does not constitute grounds for a refund under any circumstances.

Lead Credits

Rather than refunds, CGP offers lead credits for leads that do not meet our documented delivery standards. All credit requests are subject to the following conditions:

Minimum Threshold. Credit requests are only eligible after a minimum of ten (10) leads have been delivered to the Client's account. Requests submitted before this threshold will not be reviewed.

Eligible Reasons. Credits may only be requested for one of the following documented reasons: (a) the homeowner explicitly stated they are no longer interested in the service; (b) the homeowner's confirmed address falls outside 1 hour drive distance of the Client's designated service cities on file with CGP at the time of delivery; (c) the homeowner was completely unreachable after a minimum of three documented contact attempts spanning at least five calendar days; or (d) the contact information provided was invalid or non-functional at the time of delivery.

How to Submit. All credit requests must be submitted exclusively through CGP's official Lead Credit Request Form. Requests submitted by text, email, phone, or any other method will not be accepted or reviewed under any circumstances. Screenshot documentation evidencing a minimum of three contact attempts is required for every submission without exception. Submissions without complete documentation will not be reviewed regardless of the reason stated.

Review Schedule. Credit requests are reviewed on the first of each calendar month. Submissions must be received by the 25th of the preceding month to be included in that cycle. Approved credits are applied to the Client's account within 48 hours of confirmation.

Credit Terms. Approved credits are applied as account credits toward future lead delivery only. Credits have no cash value, are non-transferable, and expire upon account termination. Approval is at CGP's sole discretion.

Chargebacks and Payment Disputes

Client expressly agrees, as a condition of receiving services from CGP, not to initiate a chargeback, payment reversal, or dispute with their card issuer or payment processor without first submitting a written dispute notice to [email protected] and allowing CGP five business days to respond. Initiating a chargeback without following this process constitutes a material breach of CGP's Terms & Conditions.

In the event a chargeback is initiated, CGP will respond to the Client's card issuer or payment processor with complete documentation of lead delivery, including delivery timestamps, lead contact records, and the Client's signed onboarding authorization. CGP's documented lead delivery records constitute conclusive evidence of service delivery for purposes of payment dispute resolution. Client acknowledges that CGP maintains these records and that they will be submitted in full in response to any chargeback or payment dispute filed.

Clients who initiate chargebacks for delivered leads in violation of this policy may be reported to industry fraud monitoring services and subject to collections for the full disputed amount plus any fees incurred by CGP in responding to the dispute.

No Exceptions

Outside of the 21-day no-lead circumstance above, no refunds will be issued for any reason, including but not limited to: dissatisfaction with lead quality outside of the formal credit process; change of mind; business closure; inability or failure to follow up on delivered leads; campaign performance below expectations; or cancellation of services after leads have been delivered. The existence of a pending credit request does not suspend, delay, or offset any payment obligation.

Dispute Resolution

All disputes arising out of or related to this Refund Policy are subject to the mandatory binding arbitration clause and class action waiver set forth in Section 12 of CGP's Terms & Conditions, which Client agreed to at onboarding. Disputes will not be resolved through chargebacks, payment reversals, or court proceedings except as expressly permitted under the Terms & Conditions.

Contact

For refund requests or credit submissions: [email protected]. Include your business name, campaign start date, and all relevant documentation. Requests submitted through any other channel will not be reviewed.